Login Issue - No action after credentials are entered
Incident Report for Stax Bill
Resolved
We have found that login attempts to Stax Bill using various browsers can fail. Nothing seems to happen when the login is attempted and there is no error message presented. This can happen in multiple browsers.
The problem is related to a stored Stax Bill cookie in the browser's cache. If this cookie is removed, then login can proceed.
There are instructions for how to do this in Chrome, Edge, Firefox, and Safari here: https://docs.google.com/document/d/12UCdivRF9k1q1dCjLuz07gY68Llf-Xs0lj9FayHPpr4/
Posted Feb 06, 2024 - 10:11 EST
This incident affected: Admin Interface.
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