Billing Process Slowdown

Incident Report for Stax Bill

Resolved

This incident has been resolved.

Posted Jun 01, 2023 - 13:29 EDT

Monitoring

Stax Bill has become aware the the average processing time for individual Billing processes was impacted for today's run. Due to the increase in average processing time, the queue of invoices to process built up and some accounts didn't see any processing, as of 8:00 AM. Stax Bill engineers have found and fixed the underlying cause and the average processing time has been restored to optimal. The queue is clearing now and will complete no later than end of business today.

Posted Jun 01, 2023 - 10:43 EDT

This incident affected: Admin Interface.