Subscription Management Functions not functional

Incident Report for Stax Bill

Resolved

This incident has been resolved.

Posted Feb 18, 2023 - 22:02 EST

Investigating

We are currently investigating failures to load subscriptions and subscription products into the Admin UI (admin.staxbill.com). Subscription products will not load into the interface and an "Error retrieving products" message is display.
Subscription management via API is also affected.
At this time we are not aware of any other functions in the Admin UI or with the API or other Stax Bill systems.

Posted Feb 18, 2023 - 18:42 EST

This incident affected: API and Admin Interface.